Terms of service

Welcome to Framed Collective! The terms “we”, “us”, and “our” refer to Framed Collective. Framed Collective operates this store and website, including all related content, tools, products, and services to provide you with a curated shopping experience (the “Services”). Framed Collective is powered by Shopify, which helps us provide these Services.

These Terms of Service (“Terms”) describe your rights and responsibilities when using our Services. By accessing or using our Services, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our Services.

1. Access and Account

You confirm that you are of legal age in your country and may allow minor dependents under your supervision to use the Services.
To use the Services, you may need to provide accurate information such as email, billing, payment, and shipping details.
You are responsible for maintaining the security of your account credentials and all activity under your account. Accounts are personal and cannot be transferred or shared.

2. Our Products

All products are custom-made to order, so colors or appearance may slightly vary from what appears on your screen due to device settings.
We strive for accuracy in product descriptions but cannot guarantee exact representation.
Product availability, pricing, or designs may change without notice. We may limit quantities per person, region, or jurisdiction at our discretion.

3. Orders

Placing an order constitutes an offer to purchase. Orders are accepted only after confirmation and successful payment.
Review your order carefully, as cancellations may not be possible once accepted.
All orders are for personal use, not for resale or export.

4. Prices and Billing

Prices, discounts, and promotions may change without notice. Prices in your order confirmation reflect the price at the time of purchase.
Taxes, shipping, customs, and import fees may apply.
You agree to provide accurate payment information and keep it updated. Payment authorizations confirm your right to use the chosen payment method.

5. Shipping and Delivery

Delivery times are estimates and not guaranteed.
Framed Collective is not responsible for delays due to carriers, customs, or events beyond our control.
Once products are with the carrier, risk passes to the customer, but we always assist if issues occur during shipping.

6. Intellectual Property

All content, designs, images, and trademarks on the Services are owned by Framed Collective or its licensors.
You may use the Services for personal, non-commercial purposes only. Unauthorized use may violate intellectual property laws.

7. Third-Party Tools and Links

Access to third-party tools or links is at your own risk. Framed Collective is not responsible for third-party content or services.

8. Custom Orders & Quality Assurance

Every product is made to order with care and attention to detail.
If an item is defective or incorrect, contact us within 7 days at hello@framedcollective.com.
We will promptly resolve issues, including repair or replacement, at no extra cost.
Returns for change of mind are not available, ensuring all products remain personalized.

9. Feedback

By submitting feedback, you grant Framed Collective a worldwide, royalty-free license to use it.
You are responsible for your feedback and ensuring it does not violate rights of third parties.

10. Errors, Inaccuracies, and Omissions

We reserve the right to correct errors in product descriptions, pricing, or shipping information and may cancel orders if necessary.

11. Prohibited Uses

Use the Services lawfully and responsibly. Prohibited activities include violating laws, intellectual property rights, privacy, uploading malware, spamming, or interfering with the Services.

12. Termination

We may suspend or terminate access to Services at our discretion. Certain sections, such as Intellectual Property, Feedback, Disclaimer, Liability, and Privacy Policy, will survive termination.

13. Disclaimer of Warranties

Services and products are provided “as is” and “as available.”
We do not guarantee uninterrupted or error-free use.
Products are carefully crafted, but slight variations may occur due to their custom nature.

14. Limitation of Liability

Framed Collective and Shopify are not liable for indirect, incidental, or consequential damages arising from the use of the Services or products.

15. Indemnification

You agree to defend and hold harmless Framed Collective, Shopify, and affiliates from claims arising from your use of Services, breach of Terms, or violation of laws or third-party rights.